GENERAL TERMS AND CONDITIONS

1. Authorized Purchase
The product must be purchased from an Authorized Yamaha Dealer within the Philippines. Only products obtained from such dealers are eligible for warranty coverage under these terms and conditions.

2. Proof of Purchase
A copy of the original Sales Invoice, Official Receipt, or other valid proof of purchase must be presented when requesting warranty service. The proof of purchase must clearly indicate the date of purchase, product model, and dealer information.
Yamaha Music Philippines, Inc. ("Yamaha") reserves the right to deny warranty service if sufficient proof of purchase cannot be provided. In such cases, Yamaha may refer to its sales records as necessary to determine warranty eligibility.

3. Product Registration for Extended Warranty
To qualify for the Yamaha Extended Warranty Program, eligible products must be registered through Yamaha Music ID (YMID) within the prescribed registration period.
Failure to complete registration within the applicable period will limit coverage to the Standard Manufacturer's Warranty only.

4. Serial Number Requirement
Warranty claims shall be considered invalid if the product's serial number has been removed, altered, tampered with, defaced, or rendered illegible.

5. Repair or Replacement
Yamaha shall, at its sole discretion, repair or replace any product determined to have a manufacturing or material defect covered by this warranty.
All labor and replacement parts required for covered repairs shall be provided without charge during the applicable warranty period.
Repair or replacement of a product does not extend the original warranty period. If a replacement product is provided, it shall be of the same model or a comparable model of equivalent value and functionality.

6. Transferability
The Extended Warranty coverage is attached to the specific product unit and not to the original purchaser. If ownership of the product is transferred, any remaining Extended Warranty coverage will be transferred to the product, provided that the current owner can present the original Sales Invoice, Official Receipt, or other acceptable proof of purchase.
The Extended Warranty coverage cannot be transferred to another product and applies only to the product unit for which the Extended Warranty registration was successfully completed.
Yamaha reserves the right to verify product registration, proof of purchase, and other supporting documents when processing a warranty claim. Failure to provide the required documents may result in the warranty claim being declined.

7. Transportation and Packaging

This warranty does not cover transportation, shipping, courier, delivery, or collection of charges associated with warranty service.
Customers are encouraged to personally deliver and retrieve products to the nearest Yamaha Authorized Service Center/Provider.
Where applicable, transportation services shall be coordinated through a Yamaha Authorized Service Center. All transportation, handling, labor, and related service charges incurred shall be borne solely by the customer.
Yamaha shall not be responsible for damage resulting from improper packaging or handling during transportation. Customers are responsible for ensuring products are properly packed before shipment or delivery for repair.

8. Limitation of Liability
Yamaha is not responsible for any indirect losses or damages resulting from the use of the product or warranty service, including loss of income, profits, data, or business.

9. Service Providers
Yamaha reserves the right to subcontract warranty inspections, repairs, and related services to Yamaha Authorized Service Centers and authorized service providers.

EXCLUSIONS FROM WARRANTY COVERAGE

The Standard Warranty and Extended Warranty do not cover:

A. Unauthorized Repairs or Alterations
Defects or damage resulting from: Unauthorized repairs, product modifications, alterations or tampering, service performed by persons or service providers not authorized by Yamaha

B. Improper Use
Defects or damage resulting from: Misuse or abuse, negligence, improper installation, improper operation, improper maintenance, mishandling, failure to follow operating instructions

C. External Causes
Defects or damage resulting from: Accidents, fire, flood, water intrusion, lightning, power surges, abnormal voltage conditions, use of generators or unstable power sources, natural disasters, acts of God, environmental conditions beyond Yamaha's control

D. Normal Wear and Tear
Cosmetic deterioration, surface scratches, fading, discoloration, wear resulting from normal use

E. Corrosion and Moisture Damage
Damage caused by: Corrosion, rust, staining, oxidation, excessive moisture, water exposure

F. Consumable and Wear-Related Parts
The warranty does not include free replacement of consumable or wear-related parts including, but not limited to: Strings, bulbs, fuses, pads, cables, plugs, power adapters, music rests, covers, knobs other consumable accessories
Labor charges for replacement of consumable parts may be waived during the warranty period where applicable; however, replacement parts shall be chargeable to the customer.

STANDARD MANUFACTURER'S WARRANTY

The Yamaha Manufacturer's Warranty covers defects in materials and workmanship that existed at the time of purchase.

If a covered defect is identified during the applicable warranty period, Yamaha will repair the product through an Authorized Yamaha Service Center in accordance with these Warranty Terms and Conditions.

Warranty Period

Unless otherwise specified, eligible Yamaha products are covered by a:

Twelve (12) Month Standard Warranty

commencing from the original date of purchase.

The warranty period may vary for selected products, promotional programs, or special campaigns.

YAMAHA EXTENDED WARRANTY PROGRAM

The Yamaha Extended Warranty Program provides additional warranty coverage beyond the Standard Manufacturer's Warranty at no additional cost for eligible products successfully registered through Yamaha Music ID (YMID).

The Extended Warranty becomes effective immediately after the expiration of the Standard Manufacturer's Warranty period.

Eligible Products and Extended Coverage

24-Month Total Warranty Coverage

The following product categories receive an additional twelve (12) months of warranty coverage:

• Acoustic Pianos
• Hybrid Pianos
• Digital Pianos
• Electone
• Synthesizers and Digital Entertainment Products
• D-Series Pro Audio Speakers (excluding DHR Series)

15-Month Total Warranty Coverage

The following product categories receive an additional three (3) months of warranty coverage:

• Portable Keyboards
• Guitars and Basses
• Drums
• Wind Instruments
• Audio Equipment
• Music Production Equipment
• Accessories

Extended Warranty Registration Requirements
To qualify for Extended Warranty coverage, customers must:

• Create a Yamaha Music ID (YMID) account.
• Register the eligible product through Yamaha Music ID.
• Submit accurate purchase and product information.
• Retain proof of purchase.
• Complete registration within the applicable registration period.

Registration Period

• Products purchased between November 2, 2025, and October 31, 2026
• Registration must be completed on or before December 31, 2026.
• Products purchased on or after November 1, 2026
• Registration must be completed within sixty (60) calendar days from the date of purchase.

Products not registered within the required period shall not be eligible for Extended Warranty coverage.

PRODUCT-SPECIFIC WARRANTY CONDITIONS

Digital Musical Instruments, Guitars, Drums, Pro Audio, Commercial Audio and Audio Equipment

Subject to the exclusions stated herein, Yamaha warrants eligible products against defects in materials and workmanship for the applicable warranty period.

Coverage includes repair services and replacement parts necessary to remedy verified manufacturing defects.

Acoustic Pianos and Hybrid Pianos

Subject to the exclusions stated herein, Yamaha warrants eligible acoustic and hybrid pianos against defects in materials and workmanship.

To maintain warranty coverage, all tuning and warranty-related service work should be performed by Yamaha Authorized Service Centers or Yamaha-authorized service providers.

For electronic components incorporated in hybrid pianos, warranty coverage shall be subject to the applicable electronic product warranty period.

Complimentary Piano Tuning

Eligible piano products may receive one (1) complimentary post-delivery piano tuning service during the warranty period, subject to Yamaha service policies and geographic service availability.

Band and Orchestra Instruments, Strings and Percussion Instruments

Subject to the exclusions stated herein, Yamaha warrants eligible band, orchestral, string, and percussion instruments against manufacturing and material defects for the applicable warranty period.

PRODUCTS WITH NO WARRANTY COVERAGE

• The following products are not covered by Yamaha warranty unless otherwise specified in writing:
• Software products
• Downloadable digital content
• Promotional giveaway items
• Consumable accessories
• Selected educational instruments and learning accessories
• Selected replacement parts sold separately
• Products designated as non-warranty items by Yamaha

IMPORTANT REMINDERS

Piano Maintenance

Pianos should be maintained in an environment with appropriate temperature and humidity levels to help preserve tuning stability and product condition.

Media Devices and Storage Media

To avoid damage to media readers, USB storage devices, and related components, customers should use only properly functioning and compatible storage media.

Proper Product Handling

Customers should follow all operating instructions and maintenance recommendations provided in the product owner's manual to maintain product performance and warranty eligibility.

For warranty registration, product support, and warranty service assistance, please visit:

Yamaha Music Philippines, Inc. website: https://ph.yamaha.com/