Privacy Policy
Yamaha Music Philippines Inc. (“Yamaha”) believe that protecting the personal data of each customer (a “customer” or “you”) is Yamaha’s obligation under laws and ordinances as well as an essential social responsibility. Yamaha sets forth this “Privacy Policy” as follows (this “Privacy Policy”), respects rights regarding your personal data, and protects such rights.
Personal data includes but is not limited to personal information defined by Republic Act No. 10173, otherwise known as the "Data Privacy Act (DPA) of 2012" (Section 3g) as follows: any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual.
1. Sources and categories of personal data
Yamaha may obtain the following personal data.
- Name, age, date of birth, email address and physical address, phone number, sex, occupation, place of work or study, information regarding social media, user ID and account, membership number, information regarding visits to stores, products purchased
- Information provided via questionnaires or campaigns
- Information necessary for product or service transactions or support (serial number, purchasing history, credit card information, bank account numbers, and the like)
- Information generated from use of products and services (methods of use for products, frequency of use, settings information in devices used, and the like)
- Information generated from inquiries to Yamaha (your phone number and voice recordings obtained upon inquiries, history of requests for repairs and the like, information regarding product or service difficulties, and the like)
- Information generated from transactions with Yamaha (history of participation in concerts, events, auditions, and contests held or co-sponsored by Yamaha (including voice recordings and information regarding instrumental or singing performances), history of participation in music school classes, courses, and the like operated by Yamaha (including voice recordings and information regarding instrumental or singing performances), purchasing or use history for products and services handled by Yamaha, history of licenses, use, and the like for artworks (including musical pieces) in which Yamaha owns rights
- Downloading and status of use of software, etc.
- Information generated from the use of software or the internet (information obtained from cookies, etc., information regarding browsers and operating systems of devices you use, location information, service use information, webpages you browse, links you click, emails from Yamaha you open, IP addresses, and the like)
- Types of devices, their O.S. versions, countries of access, number of users, access dates and times
- Information provided by questionnaires or campaigns conducted by outside services with your prior consent, information disclosed by customers
- Information provided by business operators who perform services using information that can distinguish between, but not identify, individual persons (advertising identifiers, etc.)
- Information on social media services affiliated with Yamaha websites, etc. (with your consent)
If Yamaha obtains your personal data, it obtains your personal data in a proper and lawful manner.
2. Purposes of use of personal data
Yamaha uses personal data obtained from customers within the scope of the following purposes.
- Provision, maintenance, protection, and improvement of Yamaha’s products and services, development of new products and services, provision of information on campaigns, new products, and the like, implementation of questionnaires, after-sales service for products, and protection of customers
- Provision of information and content that suit each customer’s preferences
- Contact regarding transactions, etc.
- Provision of products and services handled by Yamaha
- Performance of agreements executed with Yamaha (payment processing, etc.)
- Management of copyrights and neighboring rights for sound sources
- Implementation of service activities and handling of repairs during the warranty period and after-sales care after such implementation of service activities and handling of repairs
- Provision of notices regarding products and services handled by Yamaha and announcements regarding events, etc.
- Provision of announcements regarding products, services, events, and the like of other companies or groups, such as companies affiliated with Yamaha
- Ascertainment of your preferences and wishes in order to provide appropriate information and to develop appropriate products and services
- Provision of information that suits your preferences by integrating information possessed by Yamaha with information obtained from other companies
- Responses to inquiries, requests for brochures, or other requests, etc.
- Exercise of rights or performance of obligations under agreements, laws, and the like
- Screening conducted when applications are submitted for rental instruments, etc.
- Other purposes based on your prior consent
3. Safety management of personal data
Yamaha implements technical, physical and organizational measures to prevent unauthorized access to personal data and loss, destruction, falsification, divulgence, and the like of personal data and endeavors to protect your personal data through the establishment of a safety management system.
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4. Sharing of personal data 4.1 Joint Use of Personal Data
Yamaha may jointly use your personal data with the following group of companies as guided by the table below:
Japan: Yamaha Corporation, https://www.yamaha.com/en/about/locations/group_companies_japan/ and Yamaha Music Foundation
Outside Japan: https://www.yamaha.com/en/about/locations/group_companies_worldwide/
| Jointly Used Personal Data | Purpose of Use | Companies that Use the Personal Data | Party Responsible for the Management of Personal Data |
|---|---|---|---|
| Personal Data obtained through a “contact us” page on Yamaha websites | Responding to inquiries, requests for brochures, or any other requests, etc. | Yamaha Corporation and Group of Companies to the extent deemed necessary for responding to your requests | Yamaha Philippines |
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4.2 Sharing to Third Parties
Yamaha may entrust to a third party all or part of its operations regarding the processing of your personal data. Yamaha does not approve the use or provision of your personal data by any contractor unless it is necessary for a contractor to conduct such use or provision in order to perform the entrusted operations or to comply with laws and ordinances. Yamaha requires each contractor to protect personal data under an agreement.
Yamaha may otherwise share personal data with a third party if permitted by applicable laws and ordinances.
5. Transfer of personal data
Yamaha may transmit your personal data from a country where you reside to other countries (including Japan) and store your personal data in those countries (that combined process, a “Transfer”). Privacy protection laws equivalent to that of the country where you reside might not be enforced in a country that receives a Transfer of your personal data. However, Yamaha processes your personal data in accordance with applicable laws and ordinances and this Privacy Policy.
6. Storage period for personal data
Yamaha stores and uses personal data obtained from customers only for the period necessary to perform the purposes of use.
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6.1 The overview
As an overview, Yamaha retains your personal data in accordance with the following:
- For product sales or enforcement of warranty, personal data will only be retained for a period necessary to perform such purpose and/or to satisfy our legal and contractual obligations.
- For marketing or promotional purposes, we only retain your personal data up to the extent reasonably necessary to implement such marketing communication or until you opt out, whichever comes first.
7. Processing of children’s personal data
With respect to a child’s personal data, Yamaha obtains consent from statutory agents, such as a person with parental authority over that child, and takes other necessary steps in accordance with applicable laws, ordinances, and the like.
8. Cookies
Yamaha may generate cookies and use other similar technologies on Yamaha’s websites. These enable Yamaha to provide each customer with more customized services and advertisements. For more details, please refer to the policy regarding cookies, etc.
9. Customer rights regarding personal data
You have the following rights under Republic Act No. 10173, otherwise known as the "Data Privacy Act (DPA) of 2012":
- Right to information (Section 16 [a] and [b], DPA), i.e., right to be informed whether your personal data shall be, are being, or have been processed, including the existence of automated decision-making and profiling.
- Right to object (Section 16 [d], DPA), i.e., right to object to the processing of his or her personal data, including processing for direct marketing, automated processing or profiling.
- Right to access (Section 16 [c], DPA), i.e., right to obtain confirmation whether we process your personal data.
- Right to rectification (Section 16 [d], DPA),, i.e. right to receive the rectification of inaccuracies of your personal data and completion of incomplete personal data.
- Right to erasure or blocking (Section 16 [e], DPA),, i.e. right to suspend, withdraw or order the blocking, removal or destruction of your personal data without undue delay. Please keep in mind that this is not an absolute right and certain exemptions apply.
- Right to data portability (Section 18, DPA), i.e. right to obtain a copy of your data undergoing processing in an electronic or structured format and to further use it.
- Right to damages (Section 16 [f], DPA), i.e., right to be indemnified for any damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of their personal data, taking into account any violation of your rights and freedoms as a data subject
- Right to file complaint (Section 16 [a] [8], DPA), i.e., right to lodge a complaint before the NPC.
10. Compliance with laws and ordinances
Yamaha complies with applicable laws, ordinances, and guidelines regarding personal data and performs its social responsibilities as a company.
11. Continuous improvement
Yamaha continually reviews and improves its compliance program (its program for complying with laws, ordinances, and the like) in order to ensure reliable performance of personal data protection.
12. Contact information
For inquiries regarding this Privacy Policy, please inquire using the following contact details:
Yamaha Music Philippines Inc.
Address: 3F-A AO-United Life Building, 837 A.Arnaiz Avenue, San Lorenzo, Makati City, Metro Manila, Philippines
Data Protection Officer
Landline:+63253227678
Email:dpo_ymph-opg@music.yamaha.com
13. Revision of this Privacy Policy
Yamaha may amend, revise, add to, or delete the contents of this Privacy Policy in accordance with Yamaha’s internal policies, technological developments, or applicable laws and ordinances. If any material amendment is made to this Privacy Policy, Yamaha will notify you of that amendment as necessary in a recognizable manner.
Disclaimers
About linked websites
Yamaha’s websites contain several links to outside websites, but these links are not provided for the purpose of sharing personal data. Our company does not take any responsibilities for the collection of personal data at the linked websites, so please ensure you check details regarding the processing of personal data explained on the linked websites.
Dissemination of information by customers
Yamaha’s services may include chat functions (for conversation), forums (conference rooms), online message boards, response to inquiries via email, and the like. Yamaha does not take any responsibility for personal data transmitted by customers through these services.
When you use these services, please transmit information at your responsibility and discretion.
Matters related to children
Yamaha does not deliberately request or collect personal data from children on our websites.
Any person considered a minor under local laws or any other person under a certain age who attempts to access Yamaha’s websites may use our websites only if he or she has consent from a statutory agent, such as a person with parental authority.
